Our Service
MPC's Service Philosophy
One-stop solutions: Provide complete spare parts procurement services to simplify the purchase process for clients.
- Enhanced communication: Maintain close communication at every stage to understand clients’ needs.
- Transparent services: Real-time order tracking and updates for full transparency.
- Smooth purchase: Streamlined procurement process for easy and smooth purchase experience.
- Cost-effective: Direct factory supply chain ensures lower costs compared to spot purchases.
Spare Parts Supply
We provide professional spare parts supply and technical support services. Through direct factory supply and strict quality control, we offer high value and reliable spare parts products to customers. We also provide product consultation, technical training, debugging guidance and other technical support to fully meet customers’ procurement needs.
Advantages:
- Direct factory supply ensures competitive pricing
- Strict quality control to guarantee product performance
- Professional technical support provided
- Customized solutions tailored to individual needs
- Real-time order tracking for full transparency
Purchasing Process
At MPC Marine, our vision is to chart a course as the world’s premier marine parts provider. For over a decade, we have sailed together with customers and partners, innovating and adapting along the way to consistently deliver quality products and service.
Price inquiry
Quote
Order Confirmation
Payment
Inventory Check
Delivery Preparation
Shipment Tracking
Aftersales Support
OEM/ODM Customization
We also provide OEM/ODM customization services to produce specialized spare parts tailored to customers’ equipment and requirements. With flexible manufacturing capabilities, we can customize parts in terms of dimensions, materials, quality grades, etc. to match your unique specifications.Our OEM/ODM services include:
- Custom designs based on technical drawings
- Material selection consulting
- Quality control system tuning
- Small batch trial production
- Mass production capability
Aftersales Service Policy
We are committed to providing professional and attentive aftersales service to ensure customers can fully and properly utilize our products.
Aftersales Policy:
- Genuine parts guarantee: Ensure genuine original factory parts provided
- Return and exchange service: Unconditional returns or exchanges if quality issues are discovered
- Technical support: Free troubleshooting and diagnosis for product faults
- Upgrades: Customers can get product updates at discounted prices
Aftersales Process:
At MPC Marine, our vision is to chart a course as the world’s premier marine parts provider. For over a decade, we have sailed together with customers and partners, innovating and adapting along the way to consistently deliver quality products and service.
Customers can contact our aftersales team to report any product quality or usage issues, providing details of the problem and product information.
Our aftersales team logs each case in our CRM system and assesses the problem through investigation. We categorize issues by type and severity.
Based on our assessment, we diagnose root causes and propose solutions, whether it’s replacement parts, remote technical support or other options. We aim to respond within 24 hours.
Customers review and confirm the solution plan before execution. If customers are not satisfied with the initial proposal, we will work with them repeatedly to modify the plan until it meets their approval.
Once the customer confirms the solution plan, we swiftly execute – sending replacement parts, or providing remote support.
